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Emirates SkyCargo advances its digital customer experience with CargoAi

Emirates SkyCargo advances its digital customer experience with CargoAi

The new airline unlocks more choice for CargoMART users, empowering them with real-time pricing and capacity information on Emirates SkyCargo services

Emirates SkyCargo is now live on CargoAi’s marketplace solution, CargoMART, further advancing its digital customer experience and optimizing the booking process with real-time information.

The landmark partnership for Singapore-based CargoAi, was launched in the Netherlands, Spain and France; and will soon open up to customers in select countries across APAC, Europe, the Americas and Africa.

Through the CargoMART solution, customers will be able to access Emirates SkyCargo schedules, tariff and contract rates, along with real-time access to available capacity, enabling immediate bookings 24/7. On the backend, the partnership drives greater efficiency and accuracy. Once the system is fully operational, over 10,000 freight forwarders on CargoAi’s database will have access.

Nabil Sultan, Divisional Senior Vice President, Emirates SkyCargo, said: “As we increase our digital connectivity, we are able to offer more choice for our customers to connect with Emirates SkyCargo’s market-leading capabilities and extensive global network. CargoAi’s digital touchpoint enables both our existing and new customers from across the world to book with Emirates SkyCargo at their convenience, providing an additional channel that further strengthens our world class customer experience.”

“We are thrilled to partner with Emirates SkyCargo to enhance their digital customer experience through our marketplace solution, CargoMART. By providing real-time pricing and capacity information, we empower our mutual customers with greater choice and convenience, enabling them to make immediate bookings 24/7,” said Matt Petot, CEO of CargoAi.  “This collaboration exemplifies our commitment to driving efficiency and accuracy in airfreight, and we look forward to further strengthening the world-class customer experience provided by Emirates SkyCargo.”

Emirates SkyCargo’s five core products are listed on CargoMART, including Emirates Fresh and Emirates Fresh Breathe, an integrated and responsive cool chain designed for perishables; Emirates AOG for time-critical aircraft parts; Emirates Airfreight Priority for urgent shipments that depend on speed and reliability; and Emirates Airfreight for the quick and careful transport of general cargo.



About CargoAi

Airfreight’s fastest growing digital enabler, CargoAi is on a mission to bring the best available technologies to airfreight. Led by airfreight industry experts, the company offers a complete ecosystem of digital solutions to freight forwarders, airlines and GSAs. Cloud-native and with an API-first architecture, CargoAi drives every stage of the airfreight procurement process with greater efficiency and visibility – from planning, booking, and executing shipments right through to monitoring cargo deliveries.

In 2022, CargoAi won Air Cargo News’ “Digital Innovation Award”, the Highly Acclaimed award for “Innovative Logistics Solutions in Air Cargo” category at Air Cargo India, and its Cargo2ZERO solution was the Small Business Winner for TIACA’s Sustainability Award. 

CargoAi is a member of CargoTech and is headquartered in Singapore with teams in all continents.


About Emirates SkyCargo

Emirates SkyCargo is the airfreight division of Emirates. Through its state of the art hub in Dubai, Emirates SkyCargo transports cargo to over 150 destinations across a global network spanning six continents. The air cargo carrier offers customers cargo capacity on its modern fleet of all wide-body Boeing 777, Airbus A380 aircraft and 11 dedicated Boeing 777 freighters.

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