Air cargo management group Aero Africa has opened a centralised customer service and solutions centre in Shanghai.
Managed by Eric Dong, who has experience in the Chinese airfreight market, the control tower office will be responsible to sign local and independent customer service agents in the Asian region.
It will also assist them in promoting its African final mile logistics solutions and gateway cargo services.
Juergen Anwander, director business development and compliance, said: “Earlier this year Aero Africa launched neutral scheduled consolidations with competitive airfreight wholesale rates from the major Chinese gateways to JNB, CPT, NBO and LOS.
“In partnership with 20 carriers, we offer scheduled cargo services and maindeck solutions from our gateways in EU, UAE, JNB, NBO to more than 60 difficult to reach destinations in Africa exclusively to freight forwarders.”
He added: “Our main focus is airfreight of in-transit cargo from Asia and the Americas as these markets historically have lack of space on first sector, limited main deck capacity directly into Africa and much higher end to end rates as a direct through master air waybill to Africa.”
Aero Africa will this year deploy sea-air solutions ex-Asia for Africa via Jebel Ali, Mombasa and Durban, as well as express and time critical solutions “tailored exclusively” for the Africa marketplace.
It is also extending its airline brokerage solutions to include new carriers and new scheduled consolidation origins from those already available.
Jamie Anderson, director African solutions, stated: “With an African network in over 84 airports, covering all 54 countries, and with selected trusted air cargo professionals in each, we offer bespoke cost-effective solutions for Africa.
“This includes freight collect, airport to door, delivered duty paid, neutral break-bulk, time critical, project air cargo, as well as final mile solutions including services to remote difficult to reach destinations in Africa, all through one single point of contact, control, and management as Aero Africa.
“We have also developed a customized e-platform destination profile note for each country/airport in Africa which also includes hard to reach remote destinations in Africa and is exclusively available to our freight forwarding, consolidators, and airline clients alike.”